Absolute Pro Music will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. The amount of the fee varies according to the shipping carrier and the destination of the package. If a request to change the shipping address is made after the package leaves the Absolute Pro Music warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. Shipping Changes Fees (Address Intercept) The additional verification and processing time are in an effort to protect our customers from online fraud. Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. Customers who do not receive a tracking number within 3 days will receive an order status update via email. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via email or phone. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at or call us at +1(213) 744.11.44Įach order placed on Absolute Pro Music goes through our processing department before it can be shipped. Click on the tracking link in the email to follow the location of the package on the carrier's website. Once an order has been shipped, we send our customers an email with the tracking number for the order. International Customers: We ship to most countries around the world. When shipping to a military APO/FPO/DPO address, we strongly recommend choosing USPS Priority as the shipping time is much quicker than Parcel and averages about 2-3 weeks.Ĭanadian Customers: We offer all-inclusive shipping to our Canadian customers. Shipments to military addresses and PO Boxes will only ship via USPS. To provide the most affordable rates, small items shipped via Standard Flat Rate or USPS First Class Mail will be delivered through a joint effort by DHL and USPS. Absolute Pro Music primarily uses FedEx to ship orders. The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. The shipping times below refer to items labeled with an availability of In Stock - Ships the Same or Next Business Day. On occasion, orders will be fulfilled directly by the manufacturer or distributor in order to reduce the shipping time. For the most accurate shipping information, use the "Get shipping quote" link on the product pages or in your shopping cart.Ībsolute Pro Music ships orders from our Los Angeles, California location. The shipping fee for each order is based on the package weight, destination, and shipping method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Absolute Pro Music is proud to offer fast shipping at affordable prices. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. ![]() We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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